# Introduction to Queueing Theory and Stochastic Teletraffic Models

**By: Moshe Zukerman**

**Preface**

The aim of this textbook is to provide students with basic knowledge of stochastic models that may apply to telecommunications research areas, such as traffic modelling, resource provisioning and traffic management. These study areas are often collectively called teletraffic. This book assumes prior knowledge of a programming language, mathematics, probability and stochastic processes normally taught in an electrical engineering course. For students who have some but not sufficiently strong background in probability and stochastic processes, we provide, in the first few chapters, a revision of the relevant concepts in these areas. The book aims to enhance intuitive and physical understanding of the theoretical concepts it introduces. The famous mathematician Pierre-Simon Laplace is quoted to say that "Probability is common sense reduced to calculation"; as the content of this book falls under the field of applied probability, Laplace's quote very much applies. Accordingly, the book aims to link intuition and common sense to the mathematical models and techniques it uses.

**Link to material:** http://www.ee.cityu.edu.hk/~zukerman/classnotes.pdf