Quality and Operational Research (QOR) Newsletter July 2020

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Welcome to the second issue for 2020. First, It is with great pleasure that I introduce our new member of editorial board. Adriana B. Rodriguez, PhD in Industrial Engineering and a performance improvement project manager at BayCare, one of the largest healthcare systems in the US, and holds the ASQ Master Black Belt and SME Lean Silver certifications. I would like to say my “Big Thank You “to Adriana for accepting my invitation to contribute in this and future issues. All short bios of editorial board members have attached to the last pages.

This issue includes three articles across the spectrum of Quality, Excellence and Operational Research fields. The first article is “Transition to Quality 4.0,” by Marcio C. Machado. This article presents insights for this transition. Issues with human factors, leadership, flexibility, competitiveness, and new product development are presented as challenges for Quality 4.0

The second article is, “What is the Global OE Index?” by Dawn Ringrose. This article describes what happened behind the scenes of the inaugural research project that was launched in 2015 and led to the development of the Global OE Index. Initially referred to as ‘the first global assessment on the current state of organizational excellence’, the research was characterized by foundational elements that have been part of the process and has evolved with lessons learned. The project is intended to provide benefit to the excellence community in general and the working population at large.

Our third article is, “How to Leverage Lean for a Scaling Healthcare Transformation,” by Adriana B Rodriguez. This paper suggests the integration of the four pillars of Lean with other concepts like Customer Experience, applications of AI and Robotization, and Big Data to create a strategic network that allows mutually beneficial interactions among the ecosystems and the whole system to pursue a common goal.

link to material: https://www.ifors.org/wp-content/uploads/2020/07/QOR-Newsletter-Issue-2-July-2020.pdf