Title of Presentation: Scheduling in the Service Industries

EURO Conference

Rhodes, Greece

July 4-7, 2004

Abstract:

This lecture focuses on planning and scheduling in the service industries. The planning and scheduling models in services and the solution methodologies used tend to be different from those applied in manufacturing environments. This talk goes into four classes of models. The first class includes interval scheduling models and reservation systems. The second class involves timetabling and tournament scheduling. The third class consists of transportation models (tanker scheduling, aircraft routing and scheduling and train timetabling). The fourth and last class are the workforce scheduling models. We conclude with a summary of the similarities and the differences between the model formulations and solution techniques used in the various different classes of models.

Bio

Michael Pinedo received the Ir. degree in mechanical engineering from the Delft University of Technology, the Netherlands in 1973 and the M.Sc. and Ph.D. degrees in Operations Research from the University of California at Berkeley in 1978.

He is the Julius Schlesinger Professor of Operations Management and Deputy Chair of the department of Information, Operations and Management Sciences at the Stern School of Business at New York University. From 1982 to 1997 he taught in the industrial engineering and operations research department at Columbia University. He taught at the Instituto Venezolano de Investigaciones Cientificas (Caracas) from 1978 to 1980 and at the Georgia Institute of Technology from 1980 to 1982.

His research focuses on the modeling of production and service systems, and, more specifically, on the planning and scheduling of these systems.

He has written or jointly written numerous technical papers on these topics. He is author of the text “Scheduling: Theory, Algorithms and Systems” (with Prentice-Hall), coauthor of a book on “Operations Scheduling with Applications in Manufacturing and Services” (with McGraw-Hill/Irwin), coauthor of “Queueing Networks: Customers, Signals and Product Form Solutions” (with Wiley), and co-editor of “Creating Value in Financial Services: Strategies, Operations, and Technologies” (with Kluwer).

He is Editor of the Journal of Scheduling (Wiley), associate editor of Management Science, Naval Research Logistics, and Interfaces, and senior editor of Manufacturing and Services Operations Management.